• This privacy policy sets out how Selfcrafted uses and protects any information that you give Selfcrafted when you visit their website and/or agree to purchase from them.

• Selfcrafted is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

• Selfcrafted may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:
Name
Contact information including email address

• Demographic information such as postcode, preferences and interests, if required

What we do with the information we gather:

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This feature is opted out by default.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

• We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

• A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

• We use cookies to understand and save your preferences for future visits. We only use this information for statistics analysis purposes and then the data is removed from the system.

• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

• You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

• We will not sell, distribute or lease your personal information

Selfcrafted believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

• Under this policy:

When can I cancel an order?

• Cancellations will be considered only if the request is made within the same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

What items are not eligible for cancellation/refund?

• Products that are explicitly marked as non cancellable/non-returnable on their respective pages are not eligible for cancellation/refund

What if my item is damaged or defective?

• In case of receipt of damaged or defective items, please report the same to [email protected] along with your order id from the e-mail address that was used to placed the order. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
• However, this may be reviewed and approved on a case-by-case basis.

What if the product received is not as shown on the site or as per my expectations?

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

What if it is a product with a warranty/guarantee ?

• In case of complaints regarding products that come with a warranty/guarantee from Selfcrafted, you may report your issue to [email protected] along with your order id from the e-mail address that was used to placed the order. Our customer service will take an appropriate decision after reviewing your complaint. Selfcrafted also reserves the right to reject your warranty claims should their be evidence of tamper/fraud/damage to the product.

How long will it take for the refund to be processed?
In case of any Refunds approved by the Selfcrafted, it’ll take 9-15 days for the refund to be processed to the end customer.

At the core of our platform, sellers come in two distinct types: Selfcrafted Approved and Selfcrafted Fulfilled.

Selfcrafted Orginal
Simply put, Selfcrafted Originals comprise of a line of products that's been crafted either by us or under our supervision and we take care of every aspect related to these products, even after they land in your hands. This even includes handling warranties and guarantees applicable to your purchase.

Selfcrafted Approved
Now, let's delve into Selfcrafted Approved. While it's true that these products may not be production level, we've got your back on a case-by-case basis if the seller falls short. We guarantee that you will receive the product no matter what, and it's only the performance that's ever at stake if at all. Should any issues arise, we're here to assist you. Moreover, crafters have to bear with the consequences if the product doesn't function as intended. Your satisfaction and peace of mind are our top priorities throughout your entire experience.